Master-Interlook:Начало работы с путевками/en — различия между версиями

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(Новая страница: «To create a new reservation one must manually open the'' 'Reservations''' (Tools menu Manual reservations maker) (you can use the keyboard shortcut'' Ctrl'' +'' R…»)
 
(не показано 30 промежуточных версий этого же участника)
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==Create reservation==
 
==Create reservation==
Work is made through a single screen interface '''Reservations''' for reservations received via exchange plug-in, booked through the PS "Master-Interlook Web», or created manually. <br/>
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Work is made through a single screen interface '''Reservations''' for reservations received via exchange plug-in, booked through the PS "Master-Interlook Web», or created manually. <br />
</span>
 
  
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To create a new reservation one must manually open the'' 'Reservations''' (Tools menu Manual reservations maker) (you can use the keyboard shortcut'' Ctrl'' +'' R'') and perform the following actions: <br />
To create a new reservation one must manually open the'' 'Reservations''' (Tools menu Manual reservations maker) (you can use the keyboard shortcut'' Ctrl'' +'' R'') and perform the following actions: <br/>
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* Select the city services (list'' 'City'''). <br />
* Select the city services (list'' 'City'''). <br/>
 
 
   In the case of services in several cities - the city of the first service residence
 
   In the case of services in several cities - the city of the first service residence
* Choose a partner of the buyer (the list'' 'Customer''') - as a partner of the buyer in the current version of the program can only be the partner type'' 'Tour operator'''. <br/>
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* Choose a partner of the buyer (the list'' 'Customer''') - as a partner of the buyer in the current version of the program can only be the partner type'' 'Tour operator'''. <br />
</span>
 
  
При этом '''Check-in date''' будет автоматически установлена в текущую дату (данная дата автоматически меняется на наиболее раннюю дату начала предоставления услуги).<br/>
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In this case,'' 'Check-in date''' will be automatically set to the current date (this date is automatically changed to the earliest start date of the service). <br />
  
  
==Создание услуг==
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==Create services==
При создании услуг следует обращать особое внимание на выбор ''партнера-покупателя'' ('''Customer''') – для выбора доступны партнер-туроператор, выбранный при создании заявки а также главные партнеры-владельцы программы.<br/>
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When you create a service should pay particular attention to the choice of the buyer'' partner'' ('' 'Customer''') - available for selection and partner tour operator, selected when creating the application and the main partners are the owners of the program. <br />
Выбор партнера-покупателя определяется особенностями продажи услуги:<br/>
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Partner selection is determined by the characteristics of the buyer-sales services: <br />
Услуги, для которых в качестве покупателя указан ''партнер-владелец программы'' не попадают в инвойс, выставляемый ''туроператору'' -
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  Services for which a buyer of specified owner-partner'' program'' does not fall into the invoice, set for ''tour operator'' -
таким образом есть возможность разграничения '''услуг, проданных туроператором отправившим туристов''' и '''услуг, проданных на месте'''  
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  so there is a possibility of separation'''services sold by tour operators send tourists''' and '''services sold on the spot'''
(например экскурсии, локальные дополнительные услуги в отеле и т.д.)
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  (eg excursions, local extras at the hotel, etc.)
  
Также необходимо обратить внимание на выбор ''партнера-поставщика услуги''. Например, при выборе данного партнера для услуги проживания им может быть как непосредственно '''отель''', так и '''партнер-посредник'''. При этом по умолчанию в качестве поставщика предлагается именно '''отель''' – в случае наличия цен только для '''партнера-посредника''' необходимо указать его при создании услуги явно.<br/>
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You must also pay attention to the choice of partner'' service provider''. For example, selecting a partner for this accommodation service, they may be the direct'''hotel''' and'''partner intermediary'''. At the same time as the default supplier offers exactly'''hotel''' - in the case of price-only'' 'commission partner''' need to specify it when creating services explicitly. <br />
  
В случае наличия проблем в созданных услугах, проблемные записи подсвечиваются <span style="color:yellow">желтым цветом</span> и при наведении курсора на такую запись появляется всплывающая подсказка с детализацией проблемы.<br/>
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If there are problems in the created services, problem entries are highlighted in yellow, and when you hover over a tooltip appears record detailing the problem. <br />
Также эта информация выводится в предупреждающем сообщении при сохранении путевки.
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  Also, this information is displayed in the warning message when saving vouchers.
Подробнее см. [[Master-Interlook:Проверка корректности ввода данных|Проверка корректности ввода данных]]<br/>
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For details see [[Master-Interlook:Проверка корректности ввода данных|Check data correctness]]<br />
<br/>
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<br />
  
==Создание туристов==
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==Create tourists==
Работа с туристами осуществляется на вкладке '''Tourist'''.<br/>
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The work is carried out with the tourists on the tab '''Tourist'''. <br />
Для взрослых туристов ('''MR''' или '''MRS''')обязательными для заполнения являются поля '''Surname''' (Фамилия) и '''Name''' (Имя).<br/>
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For adult tourists ('''MR''' or '''MRS''') are mandatory fields'' 'Surname''' (name) and '''Name''' (Name). <br / >
Для детей ('''CHD''' или '''INF''') кроме фамилии и имени обязательно заполнение поля '''Date of birth''' (Дата рождения).<br/>
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For children ('''CHD''' or'''INF''') except first and last name fields to be filled out '''Date of birth''' (Date of Birth). <br />
Подробнее см. [[Master-Interlook:Reservations#Закладка Tourist|Закладка Tourist]]<br/>
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For details see[[Master-Interlook:Reservations#Закладка Tourist|Tab Tourist]]<br />
Связывание туристов с услугами осуществляется на вкладке '''Tourist by service''' по выделенной услуге.<br/>
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Linking tourist service on the tab'' 'Tourist by service''' by a dedicated service. <br />
Подробнее см. [[Master-Interlook:Reservations#Закладка Tourist by service|Закладка Tourist by service]]<br/>
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For details see [[Master-Interlook:Reservations#Закладка Tourist by service|Закладка Tourist by service]]<br />
  
==Работа со статусами путевки / услуг==
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==Work with reservation\services statuses==
Смена статуса ''путевки'' осуществляется в диалоговом окне, вызываемом нажатием кнопки '''Change status''' в заголовке путевки.<br/>
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Change of status'' tour'' is in the dialog box is invoked by clicking'' 'Change status''' in the title of vouchers. <br />
Подробнее см. [[Master-Interlook:Reservations#Работа с путевками|Работа с путевками]]<br/>
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For details see[[Master-Interlook:Reservations#Работа с путевками|Work with the reservations]]<br />
Смена статуса ''услуги'' осуществляется в диалоговом окне, вызываемом нажатием кнопки '''Change status''' в списке услуг по выделенной услуге (альтернативно данное окно вызывается двойным щелчком  мыши на поле '''Status''' соответствующей услуги).<br/>
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Changing the status of'' service'' is in the dialog box is invoked by clicking'' 'Change status''' in the list of services on the selected service (alternatively this window by double-clicking on the'' 'Status''' of the service.) <br />
Подробнее см. [[Master-Interlook:Reservations#Работа с услугами в путевке|Работа с услугами в путевке]]<br/>
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For details see [[Master-Interlook:Reservations#Работа с услугами в путевке|Work with service statuses]]<br />
  
Смена статуса ''путевки'' '''не влияет''' на смену статуса ''услуг''.<br/>
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Change of status of reservation no effects on the change of statuses of the services. <br />
Смена статуса ''услуг'' '''влияет''' на статус '''путевки''' следующим образом:<br/>
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Changing the status of services effects on the status of '''reservation''' as follows: <br />
* Если хотя бы одна услуга имеет статус '''Wait''' – путевка принимает статус '''Waiting confirmation''';<br/>
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* If at least one service has a status of'' 'Wait''' - reservation shall state'' 'Waiting confirmation'''; <br />
* Если все услуги имеют статус '''Confirmed''' – путевка принимает статус '''Confirmed''';<br/>
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* If all services have the status of'' 'Confirmed''' - reservation takes status'' 'Confirmed'''; <br />
* Если хотя бы одна услуга имеет статус '''Not confirmed''' – путевка принимает статус '''Not confirmed'''.<br/>
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* If at least one service has a status of'' 'Not confirmed''' - reservation shall state'' 'Not confirmed'''. <br />
  
  
При смене статуса на уровне ''путевки'' у пользователя есть две возможности:<br/>
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In case of status change at reservation level, the user has two options: <br />
# Изменить одновременно со статусом путевки статусы услуг в путевке. Для этого в диалоге изменения статуса необходимо проставить признак '''Services change status'''.<br/>
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# Change it to the status of reservation status of services. To do this, in the dialogue of reservation change status  put a sign '''Services change status'''. <br />
# В случае изменения статуса путевки на '''Confirmed''' одновременно сформировать запрос на подтверждение в ''отель'' (''отели'') - '''Booking request'''. Для этого в диалоге изменения статуса необходимо проставить признак '''Print confirmation'''<br/>
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# Change the status of reservation to'''Confirmed''' and at the same time  generate a confirmation in ''Hotel'' ('' hotel'') -'''Booking request'''. To do this, in the dialogue of reservation change status  put a sign '''Print confirmation''' <br />
Внимание! Для осуществления формирования отчета '''Booking request''' необходимо предварительно установить данный отчет
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  Attention! For the implementation of report'' 'Booking request''' you need to install the report
(подробнее см. [[Master-Interlook:Отчет 4000 Booking Request - стандартный профиль|Отчет 4000 Booking Request]]) и настроить его вызов в экране '''Report tuning''' (подробнее см. [[Master-Interlook:Установка отчетов#Экран Report tunning|Экран Report tunning]]).<br/>
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  (for details see [[Master-Interlook:Отчет 4000 Booking Request - стандартный профиль|4000 Booking Request]]) and set up a call of the screen '''Report tuning''' (see[[Master-  
  В процессе настройки в экране '''Report tuning''' в поле '''The screen''' для данного отчета необходимо установить значение '''Change status'''.
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Interlook:Установка отчетов#Экран Report tunning|Report tunning]]).<br />
 +
  When setting up the screen'' 'Report tuning''' field '''The screen''' for the report should set '''Change status'''.
  
[[Файл: am_489.png|x500px|Report tunning - Booking request]]<br/>
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[[Файл: am_489.png|x500px|Report tunning - Booking request]]<br />
<br/>
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<br />
  
==Аннуляция путевки==
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==Cancel reservation==
Аннуляция путевки осуществляется нажатием кнопки '''Cancel''' в заголовке путевки.<br/>
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Cancel the reservation by pressing'' 'Cancel''' in the title of reservation. <br />
Подробнее см. [[Master-Interlook:Reservations#Работа с путевками|Работа с путевками]]<br/>
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For details see [[Master-Interlook:Reservations#Работа с путевками|Work with reservations]]<br />
  
==Аннуляция услуги==
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==Cancel service==
Для аннуляции услуги необходимо выбрать нужную услугу и нажать кнопку '''Cancel service'''. При этом открывается диалог аннуляции, в котором пользователь может изменить ''статус для аннулируемой услуги'', а также  установить ''сумму штрафа'' (фактически - новую стоимость данной услуги) – данная сумма будет включена в инвойс, выставляемый туроператору.<br/>
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To cancel service, select the service and click '''Cancel service'''. This opens the dialog, in which the user can change the status for ''services'' to cancel, and set the fine (in fact - new price of the service) - this amount will be included in the invoice for tour operator. <br />
В процессе аннуляции услуг пользователь имеет возможность выбрать '''причину аннуляции''' (эта причина будет внесена в название аннулированной услуги в данной заявке), выбрать '''новый статус для аннулированной услуги''', а также установить '''сумму штрафа''' (по умолчанию равна стоимости услуги).<br/>
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In the process of cancellation of services the user can select the '''reason of cancellation''' (this reason will be included in the name of the canceled services in this reservation), select '''new status for the canceled services''', and set '''sum of fine'' '(the default value is equal to the price of service). <br />
Подробнее см. [[Master-Interlook:Reservations#Работа с путевками|Работа с путевками]]
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For details see[[Master-Interlook:Reservations#Работа с путевками|Work with reservations]]
В процессе аннуляции программа предлагает ''статус'', согласующийся с новым состоянием данной услуги относительно текущего статуса, в соответствии со следующими правилами:<br/>
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During the canceled program offers ''status'', consistent with the new state of the service relative to the current status, in accordance with the following rules: <br />
;Статуспредлагаемый программой при аннуляции (данный статус можно изменить):
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, Status,  proposed for cancellation (This status can be changed):
:* Если статус был '''Wait''' - услуга принимает статус '''Confirmed''';<br/>
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:* If status was '''Wait''' - service will be '''Confirmed''';<br />
:* Если статус был '''Wait''' (но действие по услуге '''Sent request''' или '''Sent Cancel''' или '''Sent Change''') - услуга принимает статус  '''Wait''';<br/>
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:* If status was  '''Wait''' (but action by service was '''Sent request''' or '''Sent Cancel''' or '''Sent Change''') - service will be '''Wait''';<br />
:* Если статус был '''Confirmed''' - услуга принимает статус '''Wait''';<br/>
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:* If status was  '''Confirmed''' - service will be '''Wait''';<br />
:* Если статус был '''Not confirmed''' - услуга принимает статус '''Confirmed'''.<br/>
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:* If status was  '''Not confirmed''' - service will be '''Confirmed'''.<br />
  
В случае, если первоначальный статус услуги был '''Not Confirmed''' ''сумма штрафа''' по умолчанию будет равной нулю.<br/>
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<span class="mw-translate-fuzzy">
 +
If the initial service status was '''Not Confirmed''' the fine will default to zero. <br/>
 +
</span>
  
==Информация о выставленных инвойсах по путевке==
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==Information of made invoices==
Информация о выставленных '''Инвойсах''' по заявке отображается во вкладке '''Invoices&Payments''' экрана '''Reservations'''.<br/>  
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Information of '''invoices''' on the reservation appears in the tab '''Invoices & Payments''' in screen '''Reservations'''. <br />
[[Файл: am_238.png|x500px|Invoices&Payments]]<br/>
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[[Файл: am_238.png|x500px|Invoices&Payments]]<br />
<br/>
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<br />
  
Подробнее см. [[Master-Interlook:Reservations#Закладка Invoice & Payments|Invoice & Payments]]<br/>
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See [[Master-Interlook:Reservations#Закладка Invoice & Payments|Invoice & Payments]]<br />
  
==Признак услуги Need invoice remaking==
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==Need invoice remaking==
При изменении стоимости ''брутто'' услуги (а также при ''изменении'' любого параметра, влияющего на ее стоимость ''брутто'' или ''перебронировании'' услуги из ПК «Мастер-Interlook Web»), по которой был выставлен инвойс, автоматически проставляется признак '''Need invoice remaking'''.<br/>
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Разрешить написание латиницей
Так же признак '''Need invoice remaking''' проставляется для  услуги при её аннуляции и для всех услуг при аннуляции путевки.<br/>
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If you change the value of ''brutto price'' of services (as well as the ''change'' of any parameter that affects its value''or ''brutto''or ''rebooking'' services from PS "Master-Interlook Web»), on which was billed invoice is automatically set up sign '''Need invoice remaking'''. <br />
Если для путевки не выставлен инвойс или в путевке есть хотя бы одна услуга, для которой проставлен признак '''Need invoice remaking''', или в путевку добавлена новая услуга '''после выставления''' инвойса, то для всей путевки проставляется признак '''Need invoice remaking'''.<br/>
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Also sign '''Need invoice remaking''' is put for the service when it is canceled for all the services in the canceled reservation. <br />
В этом случае можно создать новый инвойс, он выставится на разницу стоимости услуги и уже выставленных инвойсов, либо отредактировать уже существующий инвойс.<br/>
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If the reservation is not set in the invoice or reservation has at least one service for which set the sign '''Need invoice remaking''', or added a new service '''after issuing''' of invoice, for all reservation is put sign '''Need invoice remaking'''. <br />
 +
In this case, you can create a new invoice (which applies on the difference in the cost of service and the existing invoice) or you can edit an existing invoice. <br />
  
  

Текущая версия на 12:12, 12 декабря 2012

Другие языки:
English • ‎русский

Version 12-12-2012.

Create reservation

Work is made through a single screen interface Reservations for reservations received via exchange plug-in, booked through the PS "Master-Interlook Web», or created manually.

To create a new reservation one must manually open the 'Reservations' (Tools menu Manual reservations maker) (you can use the keyboard shortcut Ctrl + R) and perform the following actions:

  • Select the city services (list 'City').
 In the case of services in several cities - the city of the first service residence
  • Choose a partner of the buyer (the list 'Customer) - as a partner of the buyer in the current version of the program can only be the partner type 'Tour operator.

In this case, 'Check-in date' will be automatically set to the current date (this date is automatically changed to the earliest start date of the service).


Create services

When you create a service should pay particular attention to the choice of the buyer partner ( 'Customer') - available for selection and partner tour operator, selected when creating the application and the main partners are the owners of the program.
Partner selection is determined by the characteristics of the buyer-sales services:

 Services for which a buyer of specified owner-partner program does not fall into the invoice, set for tour operator -
 so there is a possibility of separationservices sold by tour operators send tourists and services sold on the spot
 (eg excursions, local extras at the hotel, etc.)

You must also pay attention to the choice of partner service provider. For example, selecting a partner for this accommodation service, they may be the direct'hotel andpartner intermediary. At the same time as the default supplier offers exactlyhotel - in the case of price-only 'commission partner need to specify it when creating services explicitly.

If there are problems in the created services, problem entries are highlighted in yellow, and when you hover over a tooltip appears record detailing the problem.

 Also, this information is displayed in the warning message when saving vouchers.

For details see Check data correctness

Create tourists

The work is carried out with the tourists on the tab Tourist.
For adult tourists ('MR or MRS) are mandatory fields 'Surname (name) and Name (Name).
For children (CHD orINF) except first and last name fields to be filled out Date of birth (Date of Birth).
For details seeTab Tourist
Linking tourist service on the tab 'Tourist by service' by a dedicated service.
For details see Закладка Tourist by service

Work with reservation\services statuses

Change of status tour is in the dialog box is invoked by clicking 'Change status' in the title of vouchers.
For details seeWork with the reservations
Changing the status of service is in the dialog box is invoked by clicking 'Change status in the list of services on the selected service (alternatively this window by double-clicking on the 'Status of the service.)
For details see Work with service statuses

Change of status of reservation no effects on the change of statuses of the services.
Changing the status of services effects on the status of reservation as follows:

  • If at least one service has a status of 'Wait - reservation shall state 'Waiting confirmation;
  • If all services have the status of 'Confirmed - reservation takes status 'Confirmed;
  • If at least one service has a status of 'Not confirmed - reservation shall state 'Not confirmed.


In case of status change at reservation level, the user has two options:

  1. Change it to the status of reservation status of services. To do this, in the dialogue of reservation change status put a sign Services change status.
  2. Change the status of reservation toConfirmed and at the same time generate a confirmation in Hotel ( hotel) -Booking request. To do this, in the dialogue of reservation change status put a sign Print confirmation
 Attention! For the implementation of report 'Booking request' you need to install the report
 (for details see 4000 Booking Request) and set up a call of the screen Report tuning (see[[Master-   

Interlook:Установка отчетов#Экран Report tunning|Report tunning]]).

When setting up the screen 'Report tuning' field The screen for the report should set Change status.

Report tunning - Booking request

Cancel reservation

Cancel the reservation by pressing 'Cancel' in the title of reservation.
For details see Work with reservations

Cancel service

To cancel service, select the service and click Cancel service. This opens the dialog, in which the user can change the status for services to cancel, and set the fine (in fact - new price of the service) - this amount will be included in the invoice for tour operator.
In the process of cancellation of services the user can select the reason of cancellation' (this reason will be included in the name of the canceled services in this reservation), select new status for the canceled services, and set sum of fine '(the default value is equal to the price of service).
For details seeWork with reservations During the canceled program offers status, consistent with the new state of the service relative to the current status, in accordance with the following rules:
, Status, proposed for cancellation (This status can be changed):

  • If status was Wait - service will be Confirmed;
  • If status was Wait (but action by service was Sent request or Sent Cancel or Sent Change) - service will be Wait;
  • If status was Confirmed - service will be Wait;
  • If status was Not confirmed - service will be Confirmed.

If the initial service status was Not Confirmed the fine will default to zero.

Information of made invoices

Information of invoices on the reservation appears in the tab Invoices & Payments in screen Reservations.
Invoices&Payments

See Invoice & Payments

Need invoice remaking

Разрешить написание латиницей If you change the value of brutto price of services (as well as the change of any parameter that affects its valueor bruttoor rebooking services from PS "Master-Interlook Web»), on which was billed invoice is automatically set up sign Need invoice remaking.
Also sign Need invoice remaking is put for the service when it is canceled for all the services in the canceled reservation.
If the reservation is not set in the invoice or reservation has at least one service for which set the sign Need invoice remaking, or added a new service after issuing of invoice, for all reservation is put sign Need invoice remaking.
In this case, you can create a new invoice (which applies on the difference in the cost of service and the existing invoice) or you can edit an existing invoice.